Privacy Policy
This Privacy Policy explains how Shanti MIZU Retreat ("we", "us", or "our") collects, uses, discloses, and protects personal information obtained from users ("you", "your") of our website and services. By accessing or using our website, booking a retreat, or interacting with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We collect personal information you provide voluntarily, such as:
Full name
Email address
Phone number
Address
Nationality
Booking and payment details
This information is collected when you:
Book a retreat or wellness program
Sign up for our newsletter
Fill out a check-in or guest form
Communicate with us by email, web form, or phone
1.2 Automatically Collected Data
When you visit our website, we may automatically collect:
IP address
Browser type and version
Operating system
Pages visited and time spent
Referring website or source
This data is collected through cookies and similar tracking technologies to enhance your experience and improve our website.
1.3 Third-Party Data
We may receive user data from third-party services, including but not limited to:
Google Analytics
Facebook Ads
Email marketing platforms
Each third-party service provider operates under its own privacy policy.
2. How We Use Your Information
We use your information to:
Process bookings and deliver retreat services
Communicate with you about your stay or inquiry
Send newsletters, offers, or marketing communications (as per your preferences)
Improve website functionality and customer experience
Fulfill administrative, legal, or operational requirements
Keep guest records for internal use and legal compliance
3. Legal Basis for Processing
We process your data under the following lawful bases:
Consent: When you sign up for newsletters or contact us
Contract: To fulfill retreat bookings and guest services
Legitimate Interests: To operate and improve our services
Legal Obligation: To comply with laws and regulatory requirements
4. Sharing Your Information
We do not sell or rent your personal data. We may share it only in these situations:
4.1 With Service Providers
We work with trusted providers (e.g., booking systems, payment processors, email platforms) who help us operate securely and efficiently. These parties are bound by confidentiality agreements.
4.2 Legal Requirements
We may share data when required to:
Comply with a law, court order, or legal process
Protect the safety, rights, or property of Shanti MIZU Retreat, our guests, or others
4.3 Business Transfers
In the case of a merger, acquisition, or business reorganization, personal data may be transferred as part of the process.
5. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.
Booking and guest form data is retained for a minimum of 30 days and up to 5 years.
Email subscription data is retained based on your engagement and preferences.
We may retain certain data longer where legally required or to protect vital interests.
6. Data Security
We implement appropriate physical, technical, and administrative safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.
7. Your Rights and Choices
You have rights under applicable data protection laws, including the right to:
Access or correct your personal data
Delete your data or restrict certain uses
Withdraw consent at any time
Opt-out of marketing communications
Manage cookies via browser settings
To exercise your rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
9. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us at:
Shanti MIZU Retreat
📧 shantimizu@gmail.com
📞 +91 98671 93255
📍 241, madhalawada, Arambol, Goa-403512, India
🌐 www.shantimizu.com
10. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date. Continued use of our website or services after changes are made indicates acceptance of the updated terms.